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We offer a 90 day money back guarantee on our self defense products. If you
are not fully satisfied, you may return your order within 90 days of
receipt. We only ask that you follow our guidelines when doing so. We do not
pay for return shipping. Refunds are contingent upon inspection of item(s)
once we receive it. Please allow 7-10 days for processing returns.
If you need to return an order, please read the following:
Contact us by email for an RMA (Return Merchandise Authorization) number.
Provide your name, order number, order date, what you would like to return,
daytime telephone number, and reason for return. The RMA number must be on
your return shipping label. If it is not, your package may be refused and
sent back to you.
IMPORTANT - The product(s) must be returned in resaleable condition with all
original packaging, accessories and accompanying literature. If we receive
your product without the accompanying accessories and documentation, you
will not get a refund or in store credit. If you lost something that goes
with your order, you can not return it.
Videos - Since video tapes can be copied, there will not be any refunds
given for returned videos. If you are not happy with your video, you may
still return it, but you will receive in store credit only. No refunds on
videos.
You are responsible for the cost of shipping the item back to Pepper-Spray-Protection.com.
If you want to return it, you must pay for shipping the item
yourself. If, however, we make a mistake on your order, we will reimburse
you the cost of shipping your order back to us via Ground or Standard only.
No Overnight or Express methods will be reimbursed. We will reship your
order the same way we shipped it to you initially at no additional charge.
This makes it fair to all concerned.
Please send your return via UPS or FED EX since these methods are easily
trackable. If you prefer to use US Mail, please insure the package and
include delivery confirmation. It is the customers responsibility to make
sure the return gets to us.
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